Return policy

At MINÈVRE, we want each piece you choose to feel considered, personal and right for you. If your selection is not quite the right fit, our client services team will guide you through the return process and help you explore your next choice.

The information below explains our voluntary 30-day return policy, how to prepare your parcel, where to send it and how an eligible return is credited. This policy does not limit any mandatory consumer rights that apply to your purchase.

EU statutory right of withdrawal

If you are a consumer entitled to the EU statutory right of withdrawal, you may withdraw from an eligible online purchase without giving a reason. You may notify us before delivery and until 14 days after you, or someone you designate other than the carrier, receives the goods. For multiple goods ordered together and delivered separately, the period runs from receipt of the last item.

To withdraw, send a clear statement to support@minevre.com or to Dario Mandato, trading as MINÈVRE, Via Comelico 8, 20135 Milan, Italy. This is a business correspondence address, not a parcel-return address. You may use the form below, but it is not compulsory. Sending notice before the deadline is sufficient; our approval is not required.

After notifying us, send the goods back without undue delay and within 14 days. The deadline is met if you dispatch them within that period. Use the China warehouse address stated in this policy for parcels. You bear the direct return cost where we informed you of that obligation before purchase, unless we agreed to cover it. This does not affect your rights concerning faulty, damaged or incorrect goods.

We will reimburse payments received for the withdrawn purchase, including our least expensive standard delivery option, without undue delay and within 14 days after receiving your withdrawal notice. Additional costs for a more expensive delivery option you selected are not reimbursed. Unless we offered to collect the goods, we may withhold reimbursement until we receive them or you provide evidence of dispatch, whichever happens first.

Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Store credit is not compulsory for statutory withdrawal.

You are responsible only for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, where permitted by law. Statutory exceptions may apply, including goods made to your specifications or clearly personalised. Our voluntary 30-day conditions do not override statutory withdrawal rights.

Model withdrawal form

To: Dario Mandato, trading as MINÈVRE
Business correspondence: Via Comelico 8, 20135 Milan, Italy
Email: support@minevre.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Goods:
Order number, if available:
Ordered on / received on:
Consumer name(s):
Consumer address:
Signature, only if submitted on paper:
Date:
Delete whichever does not apply.

Our return window

You may request a return under our voluntary return policy within 30 days of receiving your item. Please email support@minevre.com with your order number and the piece you wish to return. If you would like to select a different size, you are welcome to mention this in your message so our team can help with availability.

For a return under this voluntary policy, your item must be in the same condition in which it arrived: unworn or unused, with its original tags and packaging. Please retain your receipt or other proof of purchase. These voluntary conditions do not override applicable statutory rights.

Starting your return

Before sending your parcel, please contact our client services team so we can provide the appropriate return instructions. Include your order number and the name or description of the item. For questions about fit or sizing, our team can help you consider another size or an alternative piece from the collection.

We will confirm the next steps by email, including how to prepare the parcel and the delivery details to use. Please follow the instructions supplied for your return so that the warehouse can identify and process it correctly. Contacting us first helps avoid unnecessary shipping errors or delays; it does not restrict your statutory right to cancel an eligible purchase.

Return shipping

For change-of-mind returns, customers are responsible for return shipping to our warehouse in China. On occasion, MINÈVRE may offer complimentary return shipping as a gesture of goodwill. This does not affect your statutory rights or our responsibility for faulty, damaged or incorrect items.

Preparing your parcel

Please pack your piece carefully, keeping the original tags and packaging together with the item. Include your order number inside the parcel so that our warehouse can match it to your return request. Suitable protective packaging helps preserve the condition of your garment during its journey.

We recommend a tracked delivery service and keeping your shipping receipt. Once your parcel has been dispatched, please share the tracking number with our team. Retaining proof of shipment will help if a carrier enquiry is needed and allows you to follow the parcel's progress.

Warehouse return address

Please use the following warehouse details for your return, following the instructions provided by our team. Returns should not be sent to our Italian business address.

Recipient: Liu Zhiling (刘志灵)
Phone: +86 18868161948
Address: 3rd Floor, Building 1, Hongfeng Machinery Industrial Park, No. 7 Yufeng Road, Xianlin Subdistrict, Yuhang District, Hangzhou, Zhejiang, China.

Please also include the original Chinese address on the shipping label:
浙江省杭州市余杭区闲林街道裕丰路7号红丰机械工业园1幢3楼

Receiving your return & store credit

When your return arrives, our team will inspect the item and confirm the outcome by email. For eligible returns under our voluntary 30-day policy, the full purchase price paid for the returned item will be issued as MINÈVRE store credit once the return has been received and approved.

Your credit may be used to choose another size of the same piece, subject to availability, or any other selection from the MINÈVRE collection. We will let you know when your credit is available and how to use it for your next order.

If you need help with a return already in progress, please email our team with your order number and, where available, the return tracking number.

Choosing another size or piece

Exchanges under our voluntary policy are handled through a return and a new purchase using your store credit. This gives you the flexibility to choose the size that suits you or to discover a different piece. Availability may change, so our team can help you check the current selection before placing your next order.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or different from the one you ordered, contact support@minevre.com with your order number and a description of the issue. Photographs, where available, can help us understand the problem and advise on the next steps.

We will review the issue and arrange an appropriate resolution in accordance with your applicable consumer rights. The customer-paid return-shipping and voluntary store-credit provisions do not limit those rights.

Exceptions to our voluntary return policy

Our voluntary policy does not cover sale items, gift cards or custom or personalised products. If you are unsure whether a particular selection is eligible, please contact our team before ordering. These exclusions do not remove any cancellation rights or remedies for faulty goods required by applicable law.

Client services

For assistance with sizing, return arrangements, tracking or store credit, please contact support@minevre.com. Including your order number in your message helps us locate the relevant details and assist you more efficiently.