Shipping policy

OVERVIEW

Welcome to MINÈVRE. Every order is prepared and dispatched with care. This Shipping Policy explains our processing times, worldwide delivery service, order tracking, duties and taxes, and delivery support. Please read it carefully before placing an order.

SECTION 1 - WORLDWIDE COMPLIMENTARY EXPRESS SHIPPING

MINÈVRE offers complimentary express shipping on every order worldwide. Shipping availability remains subject to carrier service, applicable laws, sanctions, local restrictions, and circumstances affecting particular destinations. If we are unable to fulfil an order to the address provided, we will contact you and issue a full refund.

SECTION 2 - ORDER PROCESSING

Orders are processed within 1 to 3 business days, excluding weekends and public holidays. Processing time refers to the period required to prepare, verify, and dispatch your order and is separate from the estimated transit time stated below. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. During collection launches, public holidays, or periods of unusually high demand, processing may occasionally take longer. If a material delay affects your order, we will contact you by email.

SECTION 3 - ESTIMATED DELIVERY TIME

Following dispatch, the estimated transit time is 5 to 7 business days worldwide. Business days exclude weekends and public holidays. The estimated delivery period begins when the order is dispatched, not when it is placed. Including processing, most orders are therefore expected to arrive within approximately 6 to 10 business days from the order date. Delivery estimates are not guarantees. Customs procedures, carrier disruption, adverse weather, remote-area service limitations, public holidays, or other circumstances outside our reasonable control may affect delivery. Under EU consumer rules, goods should ordinarily be delivered within the agreed timeframe or, when no different period has been agreed, within 30 days.

SECTION 4 - DUTIES AND TAXES

All applicable import duties and taxes are paid by MINÈVRE. The price displayed at checkout is the final purchase price. Customers should not be required to pay additional import duties, customs charges, or taxes upon delivery. In the unlikely event that a carrier or customs authority requests an additional import payment, do not pay it before contacting us at info.minevre@gmail.com. Please include your order number and any documentation received so that we can investigate the charge.

SECTION 5 - ORDER TRACKING

Once your order has been dispatched, tracking information will be sent automatically to the email address used at checkout. Please allow up to 48 hours after dispatch for tracking activity to appear. You may also follow your shipment through the Track Your Order page using the details associated with your purchase.

SECTION 6 - DELAYED DELIVERIES

Carrier delays can occasionally occur after an order has been dispatched. If your order has not arrived within 5 business days after the end of the estimated delivery window, contact us at info.minevre@gmail.com and include your order number. We will review the tracking information and, where necessary, open an investigation with the carrier. A temporary pause in tracking does not necessarily mean that a parcel has been lost. Any replacement or refund will be assessed after the carrier investigation and in accordance with applicable consumer rights.

SECTION 7 - INCORRECT DELIVERY ADDRESS

Customers are responsible for providing complete and accurate shipping information at checkout. If you notice an error in your address, contact us immediately at info.minevre@gmail.com, including your order number, the incorrect address, and the complete corrected address. We will make reasonable efforts to update the address, but changes cannot be guaranteed once processing has begun or the order has been dispatched. MINÈVRE cannot accept responsibility for a failed delivery caused by incomplete or inaccurate information supplied by the customer. Additional shipping charges may apply if an order must be dispatched again.

SECTION 8 - ORDER CHANGES AND CANCELLATIONS

Requests to change or cancel an order should be sent as soon as possible to info.minevre@gmail.com. We will assist whenever possible, but changes or cancellations cannot be guaranteed once processing has begun. After an order has been dispatched, it can no longer be cancelled as an unfulfilled order and may instead need to be handled in accordance with our Refund Policy and applicable consumer rights.

SECTION 9 - DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, incomplete, or incorrect, contact us within 24 hours of delivery at info.minevre@gmail.com. Please include your order number, a clear description of the issue, photographs of the item, photographs of the external packaging, and a photograph of the shipping label. Please retain the item and all original packaging until we have reviewed the matter. We will assess the issue and arrange an appropriate solution, which may include a replacement, repair, refund, or another remedy required under applicable law. The 24-hour reporting request allows us to investigate the shipment promptly, but it does not limit statutory rights relating to faulty, damaged, or misdescribed goods. Under EU rules, consumers retain legal remedies when goods are faulty or do not match their description.

SECTION 10 - PARCEL MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that your parcel has been delivered but you cannot locate it, please check the delivery address entered with your order, look around the delivery location and any safe place used by the carrier, ask members of your household, neighbours, reception, or building staff whether they accepted the parcel, and contact the carrier using the tracking information provided. If the parcel is still missing, contact us within 24 hours of the recorded delivery time at info.minevre@gmail.com. Include your order number and confirm that you have completed the checks above. We will review the shipment and, where appropriate, open an investigation with the carrier. A replacement or refund may be provided after the investigation confirms that the parcel was not successfully delivered, subject to applicable consumer rights and the circumstances of the delivery.

SECTION 11 - LOST PARCELS

If a parcel is confirmed lost by the carrier, MINÈVRE will provide an appropriate remedy, which may include a replacement at no additional cost, subject to availability, or a refund to the original payment method. We remain responsible for the order until it has been delivered to you or to a person you have designated to receive it, subject to applicable law.

SECTION 12 - REFUSED OR UNCLAIMED DELIVERIES

If a parcel is refused, remains unclaimed, or is returned because delivery could not be completed, we will contact you after it has been returned to us or to our fulfilment facility. Where legally permitted, costs arising from refusal, repeated failed delivery attempts, an incorrect address, or failure to collect the parcel may be deducted from any refund. This does not apply where the failed delivery was caused by MINÈVRE, the carrier, or circumstances for which the customer is not responsible.

SECTION 13 - DELIVERY RESTRICTIONS

Although MINÈVRE offers worldwide shipping, delivery is subject to carrier availability, import and export restrictions, applicable sanctions, local laws and regulations, security conditions, and service limitations affecting certain territories. We reserve the right to decline or cancel an order that cannot legally or reliably be delivered. If this occurs, the customer will be notified and refunded in full.

SECTION 14 - RETURNS

Shipping terms are separate from return eligibility. For information about return windows, item conditions, refund processing, and withdrawal rights, please consult our Refund Policy.

SECTION 15 - CONTACT

For shipping enquiries, please contact MINÈVRE Client Services at info.minevre@gmail.com. We aim to respond within 24 to 48 hours. Please include your order number when contacting us about an existing purchase.